Privacy Policy

Last updated: April 25, 2026

Novosoft Pte. Ltd. ("Novosoft", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and safeguard information when you visit www.novosoft.ai (the "Site") or use any of our products, software, or services (the "Services").

By accessing or using the Site or the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site or the Services.

1. Information We Collect

1.1 Information you provide

• Account information. Name, email address, company name, job title, and password when you register for an account.
• Communications. Messages, feedback, and content you send through email, contact forms, or our support channels.
• Customer inputs. Prompts, files, and data you submit when using our Services, including content routed to AI models we integrate.
• Billing information. Payment method details (processed by our payment providers), billing address, and tax identifiers, where applicable.

1.2 Information collected automatically

• Device and browser data. IP address, browser type, operating system, language, device identifiers.
• Usage data. Pages visited, features accessed, actions taken, timestamps, referring URLs.
• Cookies and similar technologies. First- and third-party cookies for authentication, preferences, analytics, and security.
• Logs and telemetry. Error logs, performance metrics, and diagnostic data emitted by our infrastructure and the integrated AI/cloud providers we operate on your behalf.

1.3 Information from third parties

• Identity verification, fraud-prevention, and KYC service providers.
• Public sources such as company registries.
• Single sign-on or social-login providers, if you choose to use them.
• Cloud and AI model providers we work with on your behalf, who may share usage telemetry with us.

2. How We Use Your Information

• Provide, operate, maintain, and improve the Site and the Services.
• Authenticate users and secure accounts.
• Process transactions and send related billing communications.
• Respond to inquiries, provide customer support, and send service updates.
• Personalize your experience and recommend appropriate solutions.
• Conduct analytics, research, and product development.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with applicable laws, regulations, and legal processes.

3. How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers and processors — trusted third parties that provide infrastructure, hosting, analytics, customer support, and payment processing on our behalf, under contractual obligations to protect your data.
• AI model and cloud providers — when you use our Services, content you submit may be transmitted to the underlying AI model or cloud provider you select; their use of that data is governed by their own terms and policies.
• Affiliates and subsidiaries — within the Novosoft group of companies, for unified operations.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of assets.
• Legal and safety — when required by law, legal process, or to protect the rights, property, or safety of Novosoft, our users, or the public.
• With your consent — for any other sharing you have explicitly authorized.

4. International Data Transfers

Novosoft is headquartered in Singapore. Information we collect may be transferred to, stored in, and processed in countries outside your country of residence, including by service providers in regions where data-protection laws may differ. We rely on appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose. When information is no longer needed, we delete or anonymize it in accordance with applicable law.

6. Your Rights and Choices

Depending on where you reside, you may have the following rights:

• Access a copy of the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of personal information, subject to legal exceptions.
• Restriction or objection to certain processing activities.
• Data portability — receive your data in a structured, commonly used format.
• Withdraw consent where processing is based on your consent.

You can also manage cookie preferences through your browser settings. To exercise any of these rights, contact us at privacy@novosoft.ai. We will respond within the timeframe required by applicable law.

7. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption in transit, access controls, segregated environments, audit logging, and routine security testing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn that we have, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date and, where appropriate, provide additional notice (such as by email or a notice on the Site). Your continued use of the Site or the Services after the effective date constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or our privacy practices:

Novosoft Pte. Ltd.
Email: privacy@novosoft.ai
Address: Singapore